Frequently Asked Questions

Please feel free to contact us if you have any other questions or concerns about the Festival.

You can send us an email ( or you can give us a call at 613-241-0999
Regular Office Hours (outside of the May Festival dates) are: Mon-Fri (9:00 am to 5:00pm) / Sat-Sun (Closed)

Where is the Festival located?

The main Festival site is LeBreton Flats Park.  Directions can be found here!

Is there parking available?

Parking at metres is available along the Sir John A. MacDonald Parkway and in surrounding neighbourhoods – check for posted hours and rates.  Parking is also available inside the Canadian War Museum (visit for further information). 

What are the Festival hours?

Regular Festival hours:

Weekdays: 9:30am – 2:30pm
Weekends: 10:00am – 4:00pm

Note:  The Festival site will be remain open for any evening shows (as listed in the programme and on the ticketing page), however, Imagineland will be closed the evenings of Wednesday May 6 and Sunday May 10.  


In celebration of our 35th anniversary, we will be offering special evening events including imagineland activities on Thursday May 7, Friday May 8 and Saturday, May 9.  They will be as follows:

Evening Hours May 7-9, 2020 – 6:00pm – 9:00pm (to be confirmed closer to Festival)

Are there different hours for Imagineland?

Imagineland follows Festival hours as listed above.

How much does Imagineland cost?

Access to Imagineland is included with your show ticket (if you do not have a show ticket, there is a fee of $5 to enter).  Additional costs are noted on the Imagineland page.  For example, there is a $5 charge for face painting (group bookings, however, receive free face painting with their tickets).  

Can I bring my infant?

Infants under 9 months are admitted for free. However, they must sit on a guardian’s lap.

Is there reserved seating?

No, please arrive early! First come, first seated.

When should we line up for the show?

We suggest you line up 20 minutes prior to the start of your show.

What if we are late to a show?

Latecomers will be admitted only at a suitable break in the performance.

Can we eat or drink during the show?

No food or drinks are permitted during the performances.

Can we take photos or take videos?

You can’t take photos or videos of any of the performances.


Please note that disturbances or noise, however small, can be distracting to the performers as well as other members of the audience.  We ask that you remain seated, refrain from talking and be certain your cell phones have been turned off.

How do I know if a show is age appropriate for my child?

Guidelines have been developed to ensure that the material and the theatrical experience are age appropriate. You will find age recommendations on every performance page. Still wondering if you can bring your child to a certain show? Give us a call at 613-241-0999!

Are there any hidden fees in the pricing?

HST is already included in the cost. There is an additional $1.12 processing fee per ticket.

Will tickets be available at the entrance?

Certainly, you can purchase tickets to any of our performances at the Box Office. Please check the schedule to make sure tickets are still available for the show.

How accessible are the performances?

All of our performances are fully accessible.  Please review our Accessibility Policy here.

Where can I find more information about attending the Festival as a school or class?

Information for educators can be found here.

Are there bike racks at the Festival?

There are bike racks available at the park.

Is it permissible to bring food and beverages to the Festival site?

Please feel free to bring your own picnic lunch. 

Will we be able to purchase refreshments and food?

Yes, a variety of vendors and artisans will be on-site.  Please support them!