Please feel free to contact us if you have any other questions or concerns about the Festival.
You can send us an email (contact@ottawachildrensfestival.
Regular Office Hours (outside of the May Festival dates) are: Mon-Fri (9:00 am to 5:00pm) / Sat-Sun (Closed)
Where is the Festival located?
The main Festival site is LeBreton Flats Park. Directions can be found here!
Is there parking available?
Parking at metres is available along the Sir John A. MacDonald Parkway and in surrounding neighbourhoods – check for posted hours and rates. Parking is also available inside the Canadian War Museum (visit https://www.warmuseum.ca/visit/#tabs for further information).
What are the Festival hours?
Weekdays: 9:30am – 2:30pm
Weekends: 10:00am – 4:00pm
Note: The Festival site will be remain open for any evening shows (as listed in the programme and on the ticketing page).
Are there different hours for the on-site extras?
On-site extras follow regular Festival hours (as listed above). There are no evening hours for the on-site extras (even if an evening show is taking place).
How much do on-site extras cost?
Most on-site extras are included with your show ticket. Exceptions are noted on the On-Site Extras page. For example, there is a $5 charge for face painting (group bookings, however, receive free face painting with their tickets).
Can I bring my infant?
Infants under 9 months are admitted for free. However, they must sit on a guardian’s lap.
Is there reserved seating?
No, please arrive early! First come, first seated.
When should we line up for the show?
We suggest you line up 20 minutes prior to the start of your show.
What if we are late to a show?
Latecomers will be admitted only at a suitable break in the performance.
Can we eat or drink during the show?
No food or drinks are permitted during the performances.
Can we take photos or take videos?
You can’t take photos or videos of any of the performances.
Please note that disturbances or noise, however small, can be distracting to the performers as well as other members of the audience. We ask that you remain seated, refrain from talking and be certain your cell phones have been turned off.
How do I know if a show is age appropriate for my child?
Guidelines have been developed to ensure that the material and the theatrical experience are age appropriate. You will find age recommendations on every performance page. Still wondering if you can bring your child to a certain show? Give us a call at 613-241-0999!
Are there any hidden fees in the pricing?
HST is already included in the cost. There is an additional $1.12 processing fee per ticket.
Will tickets be available at the entrance?
Certainly, you can purchase tickets to any of our performances at the gate. Please check the schedule to make sure tickets are still available for the show.
How accessible are the performances?
All of our performances are fully accessible. Please review our Accessibility Policy here.
Where can I find more information about attending the Festival as a school or class?
Information for educators can be found here.
Are there bike racks at the Festival?
There are bike racks available at the park.
Is it permissible to bring food and beverages to the Festival site?
Please feel free to bring your own picnic lunch.
Will we be able to purchase refreshments and food?
Yes, a variety of vendors and artisans will be on-site. Please support them!