FAQs

*NOTE* Due to the COVID-19 pandemic changes to Festival operations will be made.  Details will be provided when available.

We have created a SAFETY PLAN. The purpose of this living document is aimed to provide adequate and appropriate control measures on the related hazards, as identified, in order to facilitate the prevention of contracting an illness resulting from a pandemic, virus or disease. Updates to this document will be determined in keeping with the most up to date guidelines, best practices and/or regulations from official authorities including but not limited to: The Canadian Government Public Health Agency, Ontario Public Health, the City of Ottawa Public Health or other levels of public health authorities.

Please feel free to contact us if you have any other questions or concerns about the Festival.

You can send us an email (contact@ottawachildrensfestival.ca). The office is closed and staff is working from home. Emails will be answered in 1-2 business days.

 

Where is the Festival located?

The main Festival site is LeBreton Flats Park. Directions can be found HERE!

Will there be parking?

Parking is available at the meters along Sir John A. MacDonald Parkway and in the surrounding areas – check the posted hours and rates. Parking is also available inside the Canadian War Museum (visit https://www.warmuseum.ca/visit/#tabs)

What are the Festival hours?

Hours will be posted when tickets to our next event are on sale.

How do we access Imagineland?

Access to Imagineland is included with your show ticket (if you do not have a show ticket, there is a fee of $5 to enter).  Additional costs are noted on the Imagineland page. For example, there is a $5 charge for face painting (group bookings, however, receive free face painting with their tickets).  

Can I bring my infant?

Infants under 9 months are admitted for free. However, they must sit on a guardian’s lap.

Is there reserved seating?

No, please arrive early! First come, first seated.

When should we line up for the show?

We suggest you line up 20 minutes prior to the start of your show.

What if we are late to a show?

Latecomers will be admitted only at a suitable break in the performance.

Can we eat or drink during the show?

No food or drinks are permitted during the performances.

Can we take photos or take videos?

You can’t take photos or videos of any of the performances.

SSSSSSSSSSHHHHHHHHHH!!!!!!!!!!

Please note that disturbances or noise, however small, can be distracting to the performers as well as other members of the audience.  We ask that you remain seated, refrain from talking and be certain your cell phones have been turned off.

How do I know if a show is age appropriate for my child?

Guidelines have been developed to ensure that the material and the theatrical experience are age appropriate. You will find age recommendations on every performance page. Still wondering if you can bring your child to a certain show? Give us a call at 613-241-0999!

Are there any hidden fees in the pricing?

HST is already included in the cost. There is an additional $1.12 processing fee per ticket.

Will tickets be available at the entrance?

Certainly, you can purchase tickets to any of our performances at the Box Office. Please check the schedule to make sure tickets are still available for the show.

How accessible are the performances?

All of our performances are fully accessible. Please review our Accessibility Policy HERE.

Where can I find more information about attending the Festival as a school group or class?

Information for educators can be found HERE

Are there bike racks at the Festival?

There are bike racks available at the park.

Is it permissible to bring food and beverages to the Festival site?

Please feel free to bring your own picnic lunch. 

Will we be able to purchase refreshments and food?

Yes, a variety of vendors and artisans will be on-site.  Please support them!