FAQs

NOTE: With regard to COVID-19, the Ottawa Children’s Festival de la jeunesse will follow all Federal, Provincial and Municipal guidelines as well as those of the performance venues.  The performances venues (indoors and inside of tents) will require that all attendees, over 5 years of age, wear a mask.

Please feel free to contact us if you have any questions or concerns about the Festival.

You can send us an email (contact@ottawachildrensfestival.ca). The office is closed and staff is working from home. Emails will be answered in 1-2 business days.

 

Where is the Festival located?

Festival sites are Arts Court (https://artscourt.ca/visitor-info-en) and LeBreton Flats Park/Canadian War Museum (directions can be found HERE!)  

Will there be parking?

At Arts Court, parking information can be found on their website (https://artscourt.ca/visitor-info-en). 

At LeBreton Flats Park/Canadian War Museum, parking is available at the meters along Sir John A. MacDonald Parkway and in the surrounding areas – check the posted hours and rates. Parking is also available inside the Canadian War Museum (visit https://www.warmuseum.ca/visit/#tabs)

What are the Festival hours?

The Festival has shows starting as early as 10:00am and ending approximately 3pm.  The only exception being Friday, May 20, we have a 6pm Show (Machine de cirque) for our Opening Night.

How do we access Imagineland?

Access to Imagineland is included with your show ticket.  If there are additional costs, they will be noted on the Imagineland page.

Can I bring my infant?

Infants under 9 months are admitted for free. However, they must sit on a guardian’s lap.  The only exception being our Tweet Tweet! show, designed for the very young, where all attendees must have purchased a ticket.

Is there reserved seating?

No, please arrive early! First come, first seated.

When should we line up for the show?

We suggest you line up 20 minutes prior to the start of your show.

What if we are late to a show?

Latecomers will be admitted only at a suitable break in the performance.

Can we eat or drink during the show?

No food or drinks are permitted during the performances.

Can we take photos or take videos?

You can’t take photos or videos of any of the performances.

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Please note that disturbances or noise, however small, can be distracting to the performers as well as other members of the audience.  We ask that you remain seated, refrain from talking and be certain your cell phones have been turned off.

How do I know if a show is age appropriate for my child?

Guidelines have been developed to ensure that the material and the theatrical experience are age appropriate. You will find age recommendations on every performance page. Still wondering if you can bring your child to a certain show? Email us at contact@ottawachildrensfestival.ca with any questions you may have!

Are there any hidden fees in the pricing?

HST and a processing fee are charged extra per ticket.  A $15 ticket is $16.86 all included.

Will tickets be available at the entrance?

Certainly, you can purchase tickets to any of our performances at the Box Office. Please check the schedule to make sure tickets are still available for the show.

How accessible are the performances?

All of our performances are fully accessible. Please review our Accessibility Policy HERE.

Where can I find more information about attending the Festival as a school group or class?

Information for educators or group organizers can be found HERE

Are there bike racks at the Festival?

There are bike racks available at LeBreton Flats Park.  Arts Court has information on bike racks here: https://artscourt.ca/visitor-info-en.

Is it permissible to bring food and beverages to the Festival site?

Please feel free to bring your own picnic lunch to LeBreton Flats.  We do not have an area onsite for children to eat at Arts Court.

Will we be able to purchase refreshments and food?

Yes but please note that there are very few food vendors this year. You may wish to bring a packed lunch.