FAQs

HEALTH MEASURES

As of October 2022, all federal, provincial and municipal health safety measures have been lifted.  The Museum currently has no measures in place but please contact them directly should you wish to find out more (819-776-7000).

 

Where is the Festival located?

The Fall Into Play Mini-Festival is taking place at the Canadian War Museum (Visit this link https://www.warmuseum.ca/visit/#tabs and select the “location and directions” tab on the left hand side.)

Will there be parking?

At the Canadian War Museum, parking is available at the meters along Sir John A. MacDonald Parkway and in the surrounding areas – check the posted hours and rates. Parking is also available inside the Canadian War Museum (visit https://www.warmuseum.ca/visit/#tabs)

What are the Festival hours?

The Fall into Play Mini-Festival takes place on November 19 and 20, 2022 only.  The Festival has shows starting as early as 10:00am and ending approximately 5pm.  See each show page for details.

Can I bring my infant?

Infants under 9 months are admitted for free. However, they must sit on a guardian’s lap.

Is there reserved seating?

No, please arrive early! First come, first seated.

When should we line up for the show?

We suggest you line up 15 minutes prior to the start of your show.

What if we are late to a show?

Latecomers will be admitted only at a suitable break in the performance.

Can we eat or drink during the show?

No food or drinks are permitted during the performances.

Can we take photos or take videos during a performance?

You can’t take photos or videos of any of the performances.

SSSSSSSSSSHHHHHHHHHH!!!!!!!!!!

Please note that disturbances or noise, however small, can be distracting to the performers as well as other members of the audience.  We ask that you remain seated, refrain from talking and be certain your cell phones have been turned off.

How do I know if a show is age appropriate for my child?

Guidelines have been developed to ensure that the material and the theatrical experience are age appropriate. You will find age recommendations on every performance page. Still wondering if you can bring your child to a certain show? Email us at contact@ottawachildrensfestival.ca with any questions you may have!

Are there any hidden fees in the pricing?

HST and a processing fee are charged extra per ticket.  A $12 ticket is $15.25 all included.

Will tickets be available at the entrance?

Certainly, you can purchase tickets to any of our performances at the Box Office. Please check the schedule to make sure tickets are still available for the show.

Can I purchase gift certificates?

We currently have Holiday Gift Packages on sale for our May 11-14, 2023 Festival.  You can find out more details here: Holiday Gift Packages

How accessible are the performances?

All of our performances are fully accessible. Please review our Accessibility Policy HERE.

Are there bike racks at the Festival?

Bike racks are available at the front of the Museum near the Group Entrance, along the bicycle path at the back of the Museum (next to the Café terrace) and in the parking garage.